Refund policy

Before the payment is approved

A subscription request that has not been reviewed is not an accepted payment. If the request is rejected, or you want to cancel it before review, contact us and we return the amount you transferred.

After the subscription starts

If you cannot use the service because of a fault on our side, or a payment was approved by mistake, contact us within 14 days of activation and we refund the amount or extend the subscription, as you prefer.

After that, the time already passed is not refunded when you cancel, and your subscription stays active until the end of the paid period.

Trial, free plan and credit

The trial and the free plan involve no payment, so there is nothing to refund. Gift card credit and discount codes are used inside Wasla Link and cannot be paid out in cash.

NFC cards

NFC cards are made to order, so they are returned only if they arrive faulty or different from your order. Tell us within 7 days of delivery with a photo of the card, and we replace it or refund it.

How the money is returned

Refunds go back by the same transfer method where possible, within 14 days of approving the refund request. Fees charged by the transfer provider may not be refundable.

To ask for a refund, send us the business name and the payment reference through the “Contact us” page.